- Shipping Info
Topics covered on this page:
- Shipping times - how long will it take to ship your order?
- Shipping Methods - how will we ship your order?
- Shipping Prices - where does that price come from?
- Shipping Discounts - how can you save money on shipping?
- Canada - what you should know if your order is shipping to Canada
We ship over 90% of orders by the following business day. Orders placed before noon EST are likely to be shipped that same day. We don't ship on weekends, of course, so note that an order placed on Friday may not ship until the following Monday.
Once your item is in the mail, how long it will take to reach you depends on the shipping method and where you are located. Addresses in the Northeast take 1 or 2 days, whereas addresses on the West Coast take up to 5 business weekdays if the package is large and ships via UPS Ground. Addresses in Canada and outlying US territories also take longer. However, the vast majority of orders will be received in 2 or 3 business days.
We use both UPS Ground and USPS Priority for shipping, depending on which is least expensive. Generally, heavier packages ship via UPS and lighter packages ship via USPS Priority.
|UPS Ground delivers in 1 - 5 business weekdays and does not deliver on Saturdays, so deliveries to the West Coast may take a full week for delivery. We use this method for large, heavy orders ONLY, and only for the contiguous 48 states.|
|USPS Priority delivers in 1 - 3 days. It's the only method we use for Canada, military bases, and outlying US territories. 90% of all orders ship by USPS Priority.|
If you are placing a large, heavy order, and you wish to purchase a shipping upgrade, you may do so on the first page of checkout (the "Confirm Cart" page). This will guarantee that your order ships USPS Priority. It is probably not necessary, however, if your order weighs less than 5 pounds. Please note: If you must use a PO Box, then you need USPS Priority.
There's no such thing as free shipping.
Huge companies like Amazon get discounts from carriers, but smaller companies like us pay the regular "business rate", which is about 10% less than retail. Websites that offer free shipping manage this by budgeting some extra leeway into the price of the product, so you're still paying for shipping, it's just built into the product price.
We're not saying this is a bad thing, it works for Amazon, but it's not for us. The shipping prices you see during checkout here are meant to accurately represent the actual cost of mailing your order to you.
How this is done:
The cost of shipping is calculated twice. Once "by weight" and once "by volume" in order to take advantage of Flat Rate boxes (which cost the same no matter how heavy they are). Then the cheapest of the two options is shown to you. That's why sometimes adding a small item causes a big change in the shipping - it can result in the whole order needing to go into a different box.
We currently offer $5 off shipping on any order totaling $50 or more. This is because it's so much more efficient for us to pack a bigger order; we are passing this savings on to you.
Shipping to Canada
We do not have a distributor in Canada, which means your order will ship from Boston, MA. As a result, shipping to Canada must be done by USPS Priority, requires a customs form, and costs USPS International rates. The form takes time and disrupts the shipping process, which can sometimes result in an order taking an extra day to ship.
The price of shipping to Canada is accurately shown in checkout. We wish it were cheaper, but unfortunately it costs us a minimum of $26 to ship an order to Canada!
After that initial $26 price, which is for shipping a single pound, the price goes up about $2.50 per additional pound. As you can see, it is a good idea to place larger orders so you do not have to re-order as frequently, because that saves you money on shipping.
Latest Blog Post
We are pleased to see that our Costa Rica Estate beans have joined our Brazil Adrano beans as winners in the prestigious Golden Bean competition in the USA. Golden Bean is one the world's largest and most-respected competitions... read more
Costa Rica's Dota Tarrazu Region
"Tarrazu", like Champagne, is a restricted term that can only apply to the highly-prized coffees grown in one small mountainous region. With your help and ours, our Tarrazu coffee farmer is expanding his farm to the great benefit of the local people, the environment, and the coffee species. Learn more and browse our Costa Rica Dota Tarrazu coffees here.